Privacy Policy

Last Updated: 3 October 2025

1. Introduction

Welcome to Chichester Station Taxis. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://chichesterstationtaxis.co.uk or use our taxi services.

Please read this policy carefully. If you do not agree with the terms, please discontinue use of our website and services immediately.

2. Data Controller

For the purposes of UK data protection law, the data controller is:

Chichester Station Taxis
Our Email Address: chichesterstationtaxis@gmail.com
Our Telephone Number: 01243 252141

3. Information We Collect

We may collect the following types of personal data:

A. Information You Provide Directly:

• Contact and Booking Information: When you book a taxi via phone, our website form, or in person, we collect your name, phone number, email address, pickup and destination addresses, and any special instructions.
• Payment Information: If you pay by card, our payment processors (e.g., Stripe, Square) will handle your card details. We do not store your full card details on our servers.
• Communications: Records of your correspondence with us if you contact us for support or with enquiries.

B. Information Collected Automatically:

• Technical Data: When you visit our website, we automatically collect information such as your IP address, browser type, operating system, referring URLs, and pages you viewed on our site. This helps us understand how our website is used and improve its performance.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfil Your Booking: To process, manage, and dispatch your taxi journey. This is our primary lawful basis for processing (Performance of a Contract).
• Customer Service: To communicate with you about your booking, send confirmations, updates, or respond to your inquiries.
• Payment Processing: To process your payments for journeys taken.
• Website Improvement: To analyse how our website is used so we can enhance the user experience.
• Legal Obligation: To comply with legal and regulatory requirements, such as retaining records for HMRC purposes.
• Legitimate Interests: For our internal administrative purposes, and for security and fraud prevention.

5. Legal Basis for Processing (UK GDPR)

Under the UK GDPR, we rely on the following legal bases for processing your personal data:

• Performance of a Contract: Processing is necessary to fulfil the taxi service you have booked.
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., website analytics, administrative tasks), provided your rights do not override these interests.
• Legal Obligation: Processing is necessary to comply with a legal obligation.
• Consent: In specific situations where we ask for your consent, for example, to send you marketing communications. You can withdraw consent at any time.

6. How We Share Your Information

We value your privacy and do not sell your data. We may share your information only in the following situations:

• With Our Drivers: We share your name, phone number, and pickup/destination addresses with our assigned drivers to complete your journey.
• Service Providers: We share data with trusted third parties who assist us in operating our website and business, such as our website hosting provider, payment processors, and booking system software providers. These parties are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. As a general rule, we will retain customer booking data for a period of 7 years for tax and regulatory purposes. After this period, your data will be securely deleted or anonymised.

8. Your Data Protection Rights

Under UK data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the details in Section 2 to make a data subject request.

9. Cookies

Our website may use “cookies” to enhance your experience. Cookies are small files placed on your device that help us analyse web traffic and remember your preferences. You can choose to set your browser to refuse all or some browser cookies, but this may affect the functionality of the website.

10. Security

We have implemented appropriate technical and organisational security measures designed to protect your personal data from accidental loss, unauthorised access, use, alteration, and disclosure. All personal information you provide is stored on secure servers.

11. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Chichester Station Taxis
Email: chichesterstationtaxis@gmail.com
Phone: 01243 252 141

13. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above.